Business Days, Hours of Operation, and Public Holidays

​Business Days Include: Monday-Friday 10am-6pm EST not including Weekends, Public Holidays, and Out-of-Office Dates

Orders will NOT ship out on non-business days, nor are these days calculated as days in your shipping window.

Every order is shipped with USPS Priority Shipping.

1-3 business days of processing times for Read to Ship Wigs, Hair, & Hair Essentials.

7-10 business days of processing times for all other products. 

Within any of those processing business days your order can be shipped. Once your order is shipped you will receive your tracking number in your email. After your order will take 2-3 business days to be delivered, depending on your location.

Shipping times are ESTIMATES AND APPROXIMATES ONLY. Unprecedented delays may occur, in the case of a significant delay, we will be sure to contact you as far in advance as possible. 

To ensure that your package is properly delivered and received within the time frames, please ensure that your address is correctly entered and includes all relevant and/or required information. For example, correct abbreviations, street numbers, building or apartment numbers are critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

If you put the incorrect address, including not putting your apartment number, you will not receive a refund and if your item gets returned you will have to pay for a reshipment.

​Lost, Stolen and/or Damaged Packages

Sadity Hair is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. Any order disputes regarding lost or stolen packages WILL be backed with proof of purchase, as well as Sadity Hair store policies



EXCHANGES - (if applicable) 

  •  If you need to exchange an item, you can contact us at
  • We only replace an item and/or items if we have sent you the wrong item and/or items. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • Please note that returns will need to be sent to our return address.

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds (if applicable)
We will notify you once we’ve received and inspected your return, and let you know if the refund or exchange was approved or not. If approved, you’ll be sent your correct item or automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at